A discount code for our online store generally only expires once you have redeemed it. From time to time, however, there are also discount codes and coupons that are valid during a specific event or for a limited time. We always state this period, so you can be sure to catch a great deal in time and enjoy some wonderful savings.

The following payment methods are available in our online store: credit card, PayPal/PayPal Express, Sofort by Klarna, Klarna Pay Later (invoice), Apple Pay, and Google Pay.

Once your return has arrived, we will refund the purchase price within 14 days using the payment method you chose. Depending on your payment provider, it may take a few days until the money is back in your account.

Simply log in via our Help Center – with your phone number or email address and your order number. As soon as your order has shipped, you can download your invoice there directly.

Within Germany, our delivery time is 2–4 business days, within the EU 3–5 business days, and to Switzerland and other non-EU countries 3–7 business days. As soon as your order has shipped, you'll receive a shipping confirmation with a tracking number. In rare cases, individual products may have a longer delivery time; please check the product page for details. If one of the products you ordered is affected, your entire order will be adjusted to this delivery date.

We ship to Germany, within the EU, and to Switzerland and other non-EU countries. The prices stated on the product pages include statutory VAT and all other price components.

• Germany (delivery time 2–4 business days): €4.95 incl. VAT for orders under €80, free from €80.
• Within the EU (delivery time 3–5 business days): €9.95 incl. VAT for orders under €100, free from €100.
• Switzerland & non-EU countries (delivery time 3–7 business days): CHF 24.95 excl. VAT for orders under CHF 200, free from CHF 200.

Our ordering system runs almost completely automatically. Your package is prepared for shipping on the same day you place your order (excluding weekends and public holidays). As a rule, you can therefore only cancel your order shortly after it has been received. To do so, please send us an email as soon as possible. However, we cannot guarantee that the shipment can still be stopped. This of course does not affect your 14-day right of withdrawal for goods purchased online.

After receiving your order, you have 14 days to send it back to us. Simply register your return via our returns portal and send the item back new and in its original packaging. For the return shipment, we optionally offer a paid DHL return label – the amount is automatically deducted from your refund (only applies to orders placed directly in our store). Alternatively, you can also arrange your return yourself and send it to the following address: PVS Concepts GmbH, Retouren nordesign, Boschstraße 500, DE-68753 Waghäusel.

You bear the cost of the return yourself unless the item is defective. For an exchange, we cover the shipping costs of the newly sent item. For a complaint due to a quality defect, we fully cover both the return and the replacement shipment. Once your return has arrived, we will refund the purchase price within 14 days using the payment method you chose. Depending on your payment provider, it may take a few days until the money is back in your account.

We are committed to mindful shopping and responsible use of resources – that's why we ask you to keep returns to a minimum. You'll already find all the important product information on our website; if you have any questions before ordering, our Help Center is happy to help.

Even though we pack our products carefully for you, damage can occur in transit – we're sorry about that! We want every one of our packages to reach you undamaged, so you can enjoy your delivery just as much as we enjoyed receiving your order. If your package does arrive damaged, please contact us via our Help Center.

You can easily redeem your discount code in the last step of the ordering process, the checkout. Please note the redemption conditions – the voucher/discount code may require a minimum order value or exclude certain products.

Would you like to give your loved ones a meaningful gift? Are you looking for the perfect housewarming or moving gift? How about one of our lovingly packaged sets for the home? We're delighted that you're sharing our products with the world. We'll gladly provide you with an individual gift voucher. Simply send us an email with the desired amount and, optionally, the name of the recipient.

This of course does not meet our quality standards and, thanks to many improvements, it only rarely happens! If your order reaches you with a damaged or defective product, please contact us via our Help Center. For a complaint due to a quality defect, we fully cover both the return and the replacement shipment. We will then take care of an individual solution for you as quickly as possible.

It's great that you're looking forward to your favorite product so much. We're working hard to get all products back in stock. Feel free to sign up for our newsletter and follow us on Instagram so you're the first to know when they're back.

No: Since August 1, you no longer have to pay any customs or import duties for deliveries to Switzerland. We have a fiscal representative in Switzerland and handle customs clearance and import duties directly for you. So you only pay the price stated on the product page plus shipping costs (e.g., CHF 24.95 for orders under CHF 200, free from CHF 200). For deliveries to other non-EU countries outside Switzerland, the rules may differ – feel free to contact us about this via our Help Center.

We're sorry – unfortunately, this can occasionally happen when orders are packed in our warehouse. In this case, please contact us via our Help Center with your order number and let us know which item is missing. We'll then send you the missing item free of charge as quickly as possible.

The idea for nordesign came about back in 2018 and is based on the idea of a spray-on dish soap. In 2021, we founded our startup and have been steadily expanding our range ever since. Today, we design everyday items for your home with a special focus on function and design. For us, acting sustainably and mindfully is not an extra feature but the foundation of our entire company and our supply chain.

Behind nordesign are the two of us, Tessa & Ferdinand. We are siblings from Tübingen. True to the motto 'Let's just do it', we founded nordesign in 2021, and we're so happy that you're joining us on this exciting startup journey.

Inspired by the north - designed in Tübingen. Our registered office is in Rottenburg am Neckar, right next to beautiful Tübingen in southern Germany. Since we live in Tübingen ourselves, feel connected to the city, and all the ideas for nordesign are born here, we communicate Tübingen as nordesign's location. Our warehouse, where your packages are lovingly packed and sent on their way to you, is located in Pfullingen, also just nearby.

Function, design, and quality are at the core of our company and our products. Our goal is to design everyday items for your home that are thoughtfully made and stay with you for a long time. We carry sustainable and mindful action through our entire company and our supply chain – for us, this is not an extra but the basis of everything we do.

With nordesign, we want to work together with you to make your home more beautiful and more thoughtful, piece by piece. We believe it's the little things in everyday life that make a difference – that's why we start there. Our products bring meaning to the smallest detail and are minimalist, understatedly beautiful, and timeless in design. For us, acting sustainably and mindfully along our entire supply chain is a natural foundation – not something special that we need to highlight.

Starting with the idea for a spray-on dish soap, we have been steadily expanding our range ever since. Today, you'll find everyday items for your entire home with us – from the kitchen and bathroom to the living space, for example our Side Table or the 3-in-1 Living Cube – where we focus on thoughtful function and timeless design. You can find our current range in our online store. To make sure you never miss a new product, sign up for our newsletter and save an extra 10% on your first order.

We're happy that you can find our products in selected partner stores in the DACH region that share our values. An overview of where you can buy our products locally and package-free will be available on our website soon. Our products aren't available in your city yet, and you can think of a store where our products would be a great fit? Then write to us – we're delighted about every wonderful new addition :-)

Function, design, and quality are at the core of our products. We design everyday items for your home in which every detail is well thought out – from the material to the feel. For us, acting sustainably and mindfully across our entire company and along our supply chain is a basic requirement and not something we promote separately.

When choosing our suppliers, we focus on regional sourcing and short supply chains. That's why most of our products are made in Europe. Feel free to get in touch if you'd like to know more about the country of origin of individual products. We're currently working on a map that gives a clear overview of our supply chains.

Many everyday items for the home are neither particularly well thought out nor beautifully designed. With our products, you bring function and design into the small details of your everyday life. Even though our products are priced a little higher, they have a significantly longer lifespan (e.g., you can wash our Pop-Up Sponge up to 50 times!), so the price evens out in the long run. On top of that, we rely on high-quality materials and act sustainably and mindfully across our entire company and along our supply chain – a foundation that resonates in every one of our products.

Our products combine thoughtful function with timeless design. We want to offer you and your home everyday items that do both and that you'll never want to part with. We don't just bring Scandinavian design to Germany – we also create it here with our own innovative strength. Acting sustainably and mindfully is the basis of everything we do – from each individual product to our entire supply chain. We are constantly developing new, thoughtful products for your home.

All of our products are vegan. This means our products contain no animal ingredients, no animal by-products, and no raw materials obtained from animals, and our products are free from animal testing. For us, this is non-negotiable, as anything else would go against our values.

We offer mounting products for both drilling and adhesive installation – for some products, you can even choose between the two options. Since mounting differs from product to product, you'll find the right step-by-step guide with all the details in our mounting instructions: nordesign-store.com/pages/montageanleitungen

To make sure our adhesive products (e.g., wall hooks) hold reliably, correct installation is key.

• The surface should be smooth and suitable for adhesive strips (e.g., tile, glass, painted wood – rough, porous, or wallpapered surfaces are not suitable).
• Before attaching, clean the surface thoroughly with a degreasing cleaner and let it dry completely.
• After attaching, press the adhesive strip firmly in place for at least 30 seconds.
• Allow 24 hours of curing time before putting any load on the hook, and avoid contact with water during this time.

If you followed the instructions and the hook still comes loose, feel free to contact us via our returns portal – we'll find a solution together.

This of course does not meet our quality standards. In rare cases, the powder coating may not have been applied 100% correctly, which can cause rust to form on the metal – especially with constant contact with water at the sink. For this case, our anti-rust guarantee applies: simply contact us via our Help Center with a photo and your order number, and we'll send you a free replacement from our currently optimized production.

If the pump mechanism of your soap or lotion bottle leaks or no longer pumps properly, it is usually a manufacturing defect in the pump head. Feel free to contact us via our Help Center with a short description of the problem (and a photo, if possible) – we'll then send you a replacement pump head or a new bottle, no hassle.

We're happy that you can find our products in selected partner stores in the DACH region that share our values. An overview of where you can also buy our products offline and package-free will be available on our website soon. You can also buy our Coconut Sponge in almost all dm drogerie markt stores across Germany. Our products aren't available in your city yet, and you can think of a store where our products would be a great fit? Do you own a store yourself and would like to add our products to your range? Then feel free to write to us – we're delighted about every wonderful new addition.

Thank you for your interest in our products and in working together! We're delighted about every suitable addition to our retail network. For all further information and next steps toward a collaboration, please contact us by email – we look forward to hearing from you! hej@nordesign-store.com

Then feel free to get in touch. We're already looking forward to your request, which you're welcome to send us by email or directly via Instagram: hej@nordesign-store.com | Instagram: @nordesign_store

We're sorry – unfortunately, this can occasionally happen when orders are packed in our warehouse. In this case, please contact us via our Help Center with your order number and let us know which item is missing. We'll then send you the missing item free of charge as quickly as possible.

Simply log in via our Help Center – with your phone number or email address and your order number. As soon as your order has shipped, you can download your invoice there directly.

Once your return has arrived, we will refund the purchase price within 14 days using the payment method you chose. Depending on your payment provider, it may take a few days until the money is back in your account.

Our ordering system runs almost completely automatically. Your package is prepared for shipping on the same day you place your order (excluding weekends and public holidays). As a rule, you can therefore only cancel your order shortly after it has been received. To do so, please send us an email as soon as possible. However, we cannot guarantee that the shipment can still be stopped. This of course does not affect your 14-day right of withdrawal for goods purchased online.

Within Germany, our delivery time is 2–4 business days, within the EU 3–5 business days, and to Switzerland and other non-EU countries 3–7 business days. As soon as your order has shipped, you'll receive a shipping confirmation with a tracking number. In rare cases, individual products may have a longer delivery time; please check the product page for details. If one of the products you ordered is affected, your entire order will be adjusted to this delivery date.